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Support Centre

Safer Schools Scotland

Safer Schools Scotland

Support material for Parents, Staff and School Admins using Safer Schools Scotland

🙋🏻 Frequently Asked Questions 🙋🏻‍♀️

My QR code doesn't work!

Setting Notification Permissions

Troubleshooting Steps

Help! I've forgotten my Password!

GDPR Compliance and Storage

Clearing your Cache

Is the App Compatible with my phone?

Questions about the NEW Safer Schools Scotland App upgrade!

Get Started with Safer Schools Scotland!

Push Notifications Troubleshooting

Why Can't I Find My School in the App?

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🏡 Support for Parents & Carers 🏡

Video Guide: Downloading the Safer Schools Scotland App

Video guide: Getting Started

Creating an Account

Logging In

Joining a Noticeboard

Travel Tracker

Finding Missed Notifications

What Can I Do If...?

Can I have more than one school on my App?

Removing a School in your App

Can I report a Safeguarding Concern?

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🍎 Support for School Staff 👩🏻‍🏫

Video Guide: Creating Noticeboards

Digital Noticeboards

Using the Travel Tracker

What Can I Do If...?

Adding Multiple Roles to your App

Remove a School/Role in your App

Reporting a Concern

Finding Missed Notifications

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👩🏻‍💻 Support for School Admins 👨🏽‍💻

Making a good Push Notification

Making and Using Push Notifications

Push Notification Pathways

Using the News Builder

Completing your Portal

Adding and using Surveys

Using the HTML Tool

Updates to the Portal

Adding an Outlook Calendar

Web Portal Password Reset

Add Admin Users

Change your Portal Password

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