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Support Centre

Safer Schools

Safer Schools

Support relating to all of our Safer Schools in Mainland UK insured with Zurich Municipal

What is the Safer Schools App?

Is the Safer Schools App GDPR compliant?

Do you have to pay for the Safer Schools App?

Is the Safer Schools App just for teachers?

Who are Zurich Municipal?

Who are Ineqe Safeguarding Group?

How do I contact the Safer Schools Team?

Eligibility

How do I get the Safer Schools App for my school?

How do I know if my school is eligible?

How do I know if my school is insured by Zurich Municipal?

Our school is not insured by Zurich Municipal. Can we pay for access to the App?

Registering for the App

How do I register for the App?

What images can I upload for my logo / photos of my school?

I don’t have any images at the moment. Can I still register?

What school website links do you require?

What social media links can you include?

How do I find my URN/SEED number?

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Downloading and Logging into the App

How do I update the Safer Schools App?

Where do I download the App from?

What devices can the Safer Schools App be installed on?

How do I log in to the Safer Schools App?

Logging in to your Safer Schools App with a QR entry code.

How do I find my school in the App or Admin Portal dropdown lists?

Where can I find my 'Welcome Email'?

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Content and Features of the Safer Schools App

How is the Safer Schools App content kept up to date?

How is the App content quality assured?

How do you access the CPD accredited courses?

How do I set up a Group on the Safer Schools App?

Is there a desktop version of the Safer Schools App?

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Safer Schools Portal

What is the Safer Schools Portal URL?

Who is the Safer Schools Admin and what is their role?

Why is the Safer Schools Portal not loading?

Where do I get my username and password for the Safer Schools Portal?

What is the Safer Schools Portal?

How do I access the Safer Schools Portal site?

How do I log in to the Safer Schools Admin Portal?

How do I set a strong password?

How do I find and archive my Digital Test Results?

What makes a good push notification?

Creating Your Push Notification: Pathways

Where do I find the login codes for Parents/Carers, Pupils or Staff?

How do I add a survey to the Safer Schools App?

Where do I find my YouTube Channel ID?

How do I edit my Admin User Profile?

How do I send push notifications?

Where can I find my Instagram & Facebook URLs, and my Twitter ID?

How do I add additional Admin users?

How do I turn Absence Reporting on?

Where do I find my School Group Messaging Code?

How do I find and export Digital Test results?

Does the Safer Schools Portal tell me how many people have downloaded the app in my school community?

Customising your Safer Schools App

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Safer Schools Resources

Is there a presentation I could use to promote Safer Schools?

How do I launch the Safer Schools App in my school?

Frequently Asked Questions

How do I find my PIN code for the Digital Tests in the Safer Schools App?

What is the licence number for Teach Hub?

Why did I not get my Digital Test certificate?

I submitted the Access Now form, why haven't I heard anything further?

Can the Safer Schools App be used on a laptop or desktop?

Our school is not insured by Zurich Municipal. Can we pay for access to the App?

How do I turn on/off notifications from the Safer Schools App?

I am having technical issues with my Safer Schools App.

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Teach Hub

How do I access & log in to the Teach Hub?

What is Teach Hub?

How do I download resources from Teach Hub?

iAcademy

iAcademy: How to Upload Users with Safer Schools

iAcademy: How do I log in with Safer Schools?

iAcademy: Navigating Your Courses with Safer Schools