A common fix to some common issues you may be experiencing!
If you experience any of the following errors when logging into your Web Management Portal for your Safer Schools Scotland App, or even if you're having a few issues with your App, we will often recommend that you clear your 'Cache' or 'browsing history', or we may ask you to clear your App Cache or data. If you're unsure how to do this, select your browser or device below and we'll guide you through the process. If you've already tried some of our troubleshooting steps without success, this may be your next best bet.
Possible errors this may fix:
- Portal won't load and is just a white screen
- App images haven't updated
- App is stuck on a particular page, even if uninstalled and reinstalled from the App store.
- "Oh No! Something has gone wrong" error message on the Portal.
Note if you are on the most up to date portal version, you should not longer need to clear your Browsing Cache to rectify any issues. Ensure you're on the latest version here 👈🏻 and look for the version number in the top left corner of the Portal when you've logged in.
Click on whichever of the following you need help with:
Phones and mobile devices
Clear your cache/app data on:
Laptops and Desktop devices
Clear your Cache/Browsing history on:
Clearing App Cache/Data on Mobile Devices
There are 2 ways to do this on iPhones. You can either clear temporary Data or Offload app data.
Follow the steps below to Offload an App on your iPhone. This will free up storage used by the App but keep it's data. you may then have to re-install the App when you need it, but the data will be reinstated upon downloading again.
Step 1: Open your device settings, and the go to General.
Step 2: Go to iPhone Storage.
Step 3: Scroll down and locate the App you want to Offload and click offload:
When it comes to clearing App cache data, some iOS versions do not have this option. If yours does, you'll see something like "clear data at next start" when you navigate to the App page in settings.
Step 1: Go to your phone settings
Step 2: Search the App you want to clear the cache of, or find it in the list by tapping "Apps" in the menu.
Step 3: Tap "Clear Cache" and "Clear Data" at the bottom of the screen.
Again, as version of the Android operating system differ, bear in mind the steps you need may be similar to this, but not identical. You may also find it useful to 'Force Stop' the App as well if you're running into problems. This option will be in the same menu page, or likely the page prior showing the 'App Info'.
Step 1: Navigate to the top bar that shows 'file, edit' etc. Hover over the Chrome name in the bar.
Step 2: Select "Clear browsing data" from the list. This will open a new tab.
Step 3: You'll see a dialogue box with options of time period and what you want to clear. Select as appropriate and click "Clear Data".
Step 1: Navigate to the top menu bar containing "file, edit" etc and click the name "Safari"
Step 2: On the drop down, click "Clear History"
Step 3: Select how long you want to clear for and click "Clear History".
Step 1: To the right hand side of the address bar, there are 3 horizontal dots. Click on these and scroll down to "Settings".
Step 2: Click "Privacy, Search and Services" and scroll down the page to "Clear browsing Data". Click "Choose what to Clear".
Step 3: Select time range and options as desired and click "Clear Now"
You can also see this helpful support from Microsoft regarding not only how to clear your cache/browsing data on Microsoft Edge, but also reasons why it could be helpful, and what it actually means.
Still feeling unsure?
Our Service Engagement team are always here to answer any questions you may have and provide you with any support you need.
📞 Call our team on 02896005777
📩 Email us at firstname.lastname@example.org