Frequently Asked Questions

The Premier League: I've forgotten my password

If you've forgotten your password to log in to your Premier League Safeguarding App or the Web Portal, continue reading for simple steps to reset it.

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No matter what you've forgotten your password to, the steps below will help you reset your password.

NOTE If you're a child or young person, you won't need an account to sign in to the App so no password to forget! ๐Ÿ‘๐Ÿป

If you're struggling with your App, read on! If you've forgotten your Portal password, click here ๐Ÿ‘‰๐Ÿป ๐Ÿ’ป

You've forgotten your password for the Premier League Safeguarding App ๐Ÿ“ฑ

STEP 1๐Ÿ“ฑOpen your Premier League Safeguarding App to the log in page. Below the username and password boxes, you'll see an option for forgotten password? as shown here  

STEP 2 ๐Ÿ“ฑ Once you've clicked here, it will ask for you email address to reset your password. Simply submit the email address you used to create your account, and a reset link will be sent directly to you.

              PL forgot password app   PL forgot password app 2

You've forgotten your password for the Premier League App Web Portal? ๐Ÿ’ป

REMEMBER It is only admins that have access to the Web Portal for the Premier League Safeguarding App. This section will only apply to admin users.

STEP 1 ๐Ÿ’ป Once you've opened the Premier League Safeguarding App web portal, under the username and password bars, you'll see an option for forgotten password? as shown below.

PL portal forgot password

STEP 2 ๐Ÿ’ป Once you've selected that, there will be an option for resetting you password by entering your portal username. ๐Ÿ‘‰๐Ÿป

PL portal forgotten password 2

NOTE Ensure the organisation field is filled in when trying to input your password otherwise it will not recognise you as a user.

From here simply enter your username and check the email address that you registered as an admin with. Proving your username is correct, you'll receive an email there with reset instructions.

SAFETY WARNING After a reset, remember it is wise to go into your Account settings and change your password. Change your passwords regularly to remain safer online. Need advice on a strong password? Click here ๐Ÿ‘ˆ๐Ÿป

If you're still having difficulties logging in, don't hesitate to get in touch with our Service Engagement team who are always on hand for whatever support you may need.

Still feeling unsure?

Lucky for you, you have the best team in your corner! ๐Ÿ‘• Our Service Engagement team are always here to answer any questions you may have and provide you with any support you need.

๐Ÿ’ป Check out our other support articles

๐Ÿ“ž Call our team on 02890232060

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