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Cache Clearing

A common fix to some common issues you may be experiencing!

If you experience any of the following errors when logging into your Web Management Portal for your Safer Schools Isle of Man App, or even if you're having a few issues with your App, we will often recommend that you clear your Cache, or we may ask you to clear your App Cache or Data. If you're unsure how to do this, select your browser or device below and we'll guide you through the process. If you've already tried some of our troubleshooting steps without success, this may be your next best bet.

Possible errors this may fix:

  • Portal won't load and is just a white screen
  • App images haven't updated
  • App is stuck on a particular page, even if uninstalled and reinstalled from the App store.
  • "Oh No! Something has gone wrong" error message on the Portal.

Note if you are on the most up to date portal version, you should not longer need to clear your Browsing Cache to rectify any issues. Ensure you're on the latest version here ๐Ÿ‘ˆ๐Ÿป and look for the version number in the top left corner of the Portal when you've logged in.

Click on whichever of the following you need help with:

Phones and mobile devices

Clear your cache/app data on:

Laptops and Desktop devices

Clear your Cache/Browsing history on:


Clearing App Cache/Data on Mobile Devices

iPhone

There are 2 ways to do this on iPhones. You can either clear temporary Data or Offload app data.

Follow the steps below to Offload an App on your iPhone. This will free up storage used by the App but keep it's data. you may then have to re-install the App when you need it, but the data will be reinstated upon downloading again.

Step 1: Open your device settings, and then go to General.

Step 2: Go to iPhone Storage.

Step 3: Scroll down and locate the App you want to Offload and tap offload:

SS IOM iphone cacheWhen it comes to clearing App cache data, some iOS versions do not have this option. If yours does, you'll see something like Clear Data At Next Start when you navigate to the App page in settings.

Android

Step 1: Go to your phone settings

Step 2: Search the App you want to clear the cache of, or find it in the list by tapping Apps in the menu.

Step 3: Tap Clear Cache and Clear Data at the bottom of the screen.

SS IOM android cache

Again, as version of the Android operating system differ, bear in mind the steps you need may be similar to this, but not identical. You may also find it useful to 'Force Stop' the App as well if you're running into problems. This option will be in the same menu page, or likely the page prior showing the 'App Info'.

Desktop Devices

Google Chrome

Step 1: Navigate to the top bar that shows 'file, edit' etc. Hover over the Chrome name in the bar.

Step 2: Select Clear browsing data from the list. This will open a new tab.

Step 3: You'll see a dialogue box with options of time period and what you want to clear. Select as appropriate and click Clear Data.

Safari

Step 1: Navigate to the top menu bar containing "file, edit" etc and click the name Safari

Step 2: On the drop down, click Clear History

Step 3: Select how long you want to clear for and click Clear History.

safari apple clear cache-png

Microsoft Edge

Step 1: To the right hand side of the address bar, there are 3 horizontal dots. Click on these and scroll down to Settings.

Step 2: Click Privacy, Search and Services and scroll down the page to Clear browsing Data. Click Choose what to Clear.

Step 3: Select time range and options as desired and click Clear Now.

You can also see this helpful support from Microsoft regarding not only how to clear your cache/browsing data on Microsoft Edge, but also reasons why it could be helpful, and what it actually means.

Still feeling unsure?

Our Service Engagement team are always here to answer any questions you may have and provide you with any support you need.

๐Ÿ’ป Check out our other support articles

๐Ÿ“ž Call our team on 02896005777

๐Ÿ“ฉ Email us at saferschools@ineqe.com