Got questions about the move to Safer Schools Wales? Take a look below for frequently asked questions answered!
Safer Schools is currently moving from the app with the colourful shield icon to one that looks like the App icon on the right 👉🏻
With this move, the App is now called Safer Schools Wales. There are improvements, new features, courses and content.
How can I get the new app?
Download the app in your app store by searching Safer Schools Wales in your Apple App or Google Play stores.
I'm already registered for Safer Schools. Do I need to register again?
Yes! You'll need re-register your School or Local Council here.
Where can I find more information?
You can visit Safer Schools Wales for more information on the new features of the Safer Schools Wales App and for information about the other opt-in services available as part of the Digital Safeguarding Ecosystem.
We currently use the existing Safer Schools App. Will it stop working?
The existing Safer Schools App will be phased out. But don't worry, you will receive communications for when this will happen.
Our school only wants to utilise some of the features. Is that possible?
Yes! Our new advanced framework gives you the ability to toggle on/off specific features in your app through your new Web Management Portal.
Can I track the number of people in our school using the app?
Yes! Schools and Local Authorities now have the ability to delve into user engagement to see how many user accounts have been created and which role/s (Staff, Parent/Carer, or Pupil) they are logged in as.
Note: In the case of Pupil accounts, you will see data on the number of times a pupil Entry Code has been used to log into the app. This is because the app is Data Lite and GDPR compliant so we do not ask any users under the age of 18 to create an account. Therefore, the only data that can be gathered are the uses of the Entry Codes.
Are the Entry Codes different?
Yes! Your Entry Codes for the Safer Schools Wales App will be unique to you and your school community, and different from any codes you have received previously if you used the Safer Schools App.
Can I have more than one school/role on my account?
Yes! The new framework requires all adult users to create their own account in the app. This gives users the ability to add as many schools/roles as they need.
How can I access the Web Management Portal? Is the URL, username, and password the same?
Your username, password and the URL for the Web Management Portal are now different.
You can access the portal here: https://portal.saferschoolswales.co.uk
Note: If you can't see your school in the organisation drop down menu, it means the school is not yet registered for the app, or hasn't yet been onboarded. Onboarding takes 48 hours from receipt of the App Registration form.
On your registration form, whether this is your first registration or a re-registration, we ask for Admin contact details (usually the DSP, Headteacher, ICT lead or someone from the school office). These are the people that manage the account. You can add more at any time. These named contacts will receive a welcome email with details of app Entry Codes and their Username and Password for the Web Management Portal once the school has been onboarded.
We look forward to receiving your registrations for the Safer Schools Wales App!
Still feeling unsure?
Our Service Engagement Team are always here to answer any further questions you may have, and provide the support you need.
💻 Check out our other support articles
📞 Call our Safer Schools Support Team on: 02896 005 777
📩 Email us at: saferschools@ineqe.com