Get Started with Safer Schools England for parents

Are you a parent accessing your Safer Schools England App for the first time? Allow this article to take you through the process.

The App is free to download from the Apple App Store or Google Play Store. Simply search Safer Schools England. 

If you're a pupil logging in, read on. If you're a parent, carer, or staff member, click here. If you've already made an account and need help using your entry codes, click here. Alternatively, if you're having difficulties logging in, see our troubleshooting steps.

As an adult user, you'll need to start by creating an account. We do not require the children to do this due to GDPR compliance. Your account is used to allow you to utilise the features with the App.

Step 1 - Open the Safer Schools England App. Select that you are a Parent/Carer.

Step 2 - You'll now be prompted for an email address and password. If this is your first time, select Create An Account in the box underneath the log in bar. Enter your name, use an email address you have access to and create a password

Step 3 Once filled, tap Register. You'll then see a terms and conditions pop-up.

Once this has been agreed to, your new account has been created and you'll be directed to the Add School Or Role page.

Step 4: Next we need to add your role or roles. This corresponds to your role within the school community.

Each role has its own 4-Digit PIN Number or QR Entry Code. Once you've logged in, you'll be prompted to Add School. These codes can only be obtained from your school Admin Account holders. Once you have the relevant one, Enter the 4-Digit PIN Number (after searching for your school) or Scan the QR Entry Code (there is no need to search for your school if using this option). You will then immediately be logged in to the corresponding role, and this will be saved to your account.

How do I use my codes?

The 4-Digit PIN Number or the QR Entry Codes are provided by the school, and are unique to every school. 

Logging in with a PIN Code or QR entry code

If using a PIN Code to log in, you'll need to search the school name first. Once you see it pop up in the list, select it and click Continue. Then you'll see a screen with 4 spaces. Enter your unique 4-Digit PIN Number here, and tap Enter Code.

If use a QR Entry Code, you won't need to search the school's name. Just tap the Scan QR Code option and this will open a camera in-App for you to scan it with. Once you do, this will log you in/add the correct school and role to your account immediately.

Troubleshooting Steps

In the unlikely event that you're having difficulty creating an account or logging in, here are some simple solutions:

"Email Already In Use"

You may have received an error telling you your email is already in use by another account. This is often the case if you attempted to sign up already without having a school code. You got as far as registering your account but then, without a code to enter, you exited the App. Our App log ins work on an Authentication and Authorisation basis. Your email address and other information is there to authenticate you as a user, whilst the entry code is there to authorise your access to the content within the App in relation to your school. Therefore, if you've not reached this step when setting up your account, your account has been created but not authorised and attached to a school. You can still log in but will be taken directly to the Add School menu until you can enter a code. You will not be able to re-register with the same email address, as your account already exists.

No School Code?

When you first register for an account, after you accept the terms and conditions, you'll be taken to a page asking to search for your school and add their entry code. This is for Authorisation purposes. If you're unable to provide a code at this time don't worry! Your account has been created but not authorised and attached to a school. You can still log in but will be taken directly to the Add School menu until you can enter a code. You will not be able to re-register with the same email address, as your account already exists.