Clearing your Cache

A common fix to some common issues you may be experiencing!

If you experience any of the following errors when logging into your Web Management Portal for your Safer Schools Scotland App, or even if you're having a few issues with your App, we will often recommend that you clear your 'Cache' or 'browsing history', or we may ask you to clear your App Cache or data. If you're unsure how to do this, select your browser or device below and we'll guide you through the process. If you've already tried some of our troubleshooting steps without success, this may be your next best bet.

Possible errors this may fix:

• Portal won't load and is just a white screen
• App images haven't updated
• App is stuck on a particular page, even if uninstalled and reinstalled from the App store.
• "Oh No! Something has gone wrong" error message on the Portal.

Click on whichever of the following you need help with:

Phones and mobile devices

Clear your cache/app data on:

• iPhones
• Android

Laptops and Desktop devices

Clear your Cache/Browsing history on:

• Google Chrome
• Safari
• Microsoft Edge

Clearing App Cache/Data on Mobile Devices

iPhone

There are 2 ways to do this on iPhones. You can either clear temporary Data or Offload app data.

Follow the steps below to Offload an App on your iPhone. This will free up storage used by the App but keep it's data. you may then have to re-install the App when you need it, but the data will be reinstated upon downloading again.

Step 1: Open your device settings, and the go to General.

Step 2: Go to iPhone Storage.

Step 3: Scroll down and locate the App you want to Offload and click offload:

. .

When it comes to clearing App cache data, some iOS versions do not have this option. If yours does, you'll see something like "clear data at next start" when you navigate to the App page in settings.

Android

Clearing the cache on Android phones can take 2 forms as the Google Play store has its own cache.

Clear the Google Play Store Cache

Step 1: Make sure your Google Play Store is up to date.

• Open the Google Play Store app.
• Tap the profile icon in the top right corner.
• Go to Settings > About > Play Store Version > Update Play Store.
• Restart your device.
  

Step 2: Clear Cache and Data from Google Play Store.  

• On your Android phone or tablet, open the Settings app.
• Tap Apps.
• Scroll down and tap Google Play Store.
• Tap Force Stop.
• Scroll down and tap Storage > Clear Cache.

Step 3: Clear the cache and data from the Google Play Services.

• On your Android phone or tablet, open the Settings app.
• Tap Apps.
• Scroll down and tap Google Play Services.
• Tap Force Stop.
• Scroll down and tap Storage > Clear Cache.
• Restart your device.

The update can take up to 48 hours. 

For more advice from Google on this process, click here.

Clearing the Safer Schools Scotland App Cache

Step 1: Go to your phone settings

Step 2: Search for the app you want to clear the cache of or find it in the list by tapping Apps in the menu.

Step 3: Tap Clear Cache and Clear Data at the bottom of the screen.

Again, as version of the Android operating system differ, bear in mind the steps you need may be similar to this, but not identical. 

Desktop Devices

Google Chrome

Step 1: Navigate to the top bar that shows 'file, edit' etc. Hover over the Chrome name in the bar.

Step 2: Select "Clear browsing data" from the list. This will open a new tab.

Step 3: You'll see a dialogue box with options of time period and what you want to clear. Select as appropriate and click "Clear Data". 

Safari

Step 1: Navigate to the top menu bar containing "file, edit" etc and click the name "Safari"

Step 2: On the drop down, click "Clear History"

Step 3: Select how long you want to clear for and click "Clear History".

Microsoft Edge

Step 1: To the right hand side of the address bar, there are 3 horizontal dots. Click on these and scroll down to "Settings".

Step 2: Click "Privacy, Search and Services" and scroll down the page to "Clear browsing Data". Click "Choose what to Clear".

Step 3: Select time range and options as desired and click "Clear Now"

You can also see this helpful support from Microsoft regarding not only how to clear your cache/browsing data on Microsoft Edge, but also reasons why it could be helpful, and what it actually means.