Frequently Asked Questions
Questions about the NEW Safer Schools Scotland App upgrade!
Safer Schools has recently moved from the app on the left, to the app on the right. With this move, the App is now called Safer Schools Scotland. There are improvements, new features, courses and content. How can I get the new app? Download the app ...
Push Notifications Troubleshooting
If you're not receiving push notifications, there is No Need To Delete The App. Simply follow the guidance below to attempt to resolve, and if you're still having difficulty please contact the service team on the details provided. If you've found ...
Clearing Your Cache
If you experience any of the following errors when logging into your Web Management Portal for your Safer Schools Scotland App, or even if you're having a few issues with your App, we will often recommend that you clear your 'Cache' or 'browsing ...
Setting Notification Permissions
Enabling notifications for your Safer Schools Scotland App is important, as it allows you to stay up to date with relevant and current information from your school, the Council or by Safer Schools. With your Safer Schools Scotland App, this includes ...
Troubleshooting
On the rare occasion you come across a bug ? in your Safer Schools App or Web Management Portal, there are a few quick and easy trouble shooting methods that often work: Having App problems? ? Ensure you have the latest version of the App If you're ...
GDPR Compliance
We recognise the importance of compliance with GDPR and the Safer Schools Scotland App is designed in line with the principals of data minimisation - Access is provided via an entry or QR code - the information capture is limited to the role of the ...
My QR Code Doesn't Work
Are you struggling to log in with your QR code? Is it taking you somewhere other than your Safer Schools Scotland App home screen? It's easy to jump to the conclusion that it doesn't work. Read on for simple steps on signing in with your QR code, and ...
Forgotten your App Password
Remember, only adult accounts have a password to log into the Safer Schools Scotland App. If you're a pupil, you don't need a password to log in, only your school's pupil code. Resetting Your Password Once you've opened the Safer Schools Scotland App ...
Get Started with Safer Schools Scotland!
Your Safer Schools Scotland App is your handheld library of Safeguarding knowledge, school news and updates and a hub of all school integrations, ensuring you have everything you need in one handy place! From pupils to Safeguarding leads, your App ...
Why Can't I Find My School in the App?
There are usually 3 main reasons that a school does not appear in the App. Your School is not Registered/Eligible Safer Schools is an Ecosystem of safeguarding services developed in partnership between Zurich Municipal and INEQE Safeguarding Group. ...
The Safer Schools Scotland Web App
Your Safer Schools Scotland App can now be accessed anytime, anywhere! You can now access the App through any device with an internet browser. You will only be able to gain access to the Web App if your school is already registered for the Native App ...