Frequently Asked Questions
The Safer Schools England Web App
Your Safer Schools England App can now be accessed anytime, anywhere! You can now access the App through any device with an internet browser. You will only be able to gain access to the Web App if your school is already registered for the Native App ...
Push Notification Troubleshooting
Please Note that if you're not receiving push notifications, there is No Need To Delete The App. Simply follow the guidance below to attempt to resolve, and if you're still having difficulty please contact the service team on the details provided. If ...
Setting Notification Permissions
Enabling notifications for your Safer Schools England App is important, as it allows you to stay up to date with relevant and current information. This includes all the push notifications you may be sent in regards to safeguarding updates, school ...
Why can't I find my School in the App?
There are usually 3 main reason that a school does not appear in the App. Your School is not Registered/Eligible Safer Schools is an Ecosystem of safeguarding services developed in partnership between Zurich Municipal and INEQE Safeguarding Group. It ...
Questions About the Safer Schools England Upgrade!
From 2025, Safer Schools will move fully from the app on the left, to the app on the right. This means that the app on the left will no longer be support on devices from the end of 2024 and we will not be keeping the information up to date. Please ...
Why doesn't my QR code work?
Are you struggling to log in to the App with your QR code? Is it taking you somewhere else? It's easy to think it 'doesn't work'. Read on for simple steps on logging in with your QR code, and some common mistakes when using them Are you logging in ...
I've forgotten my App password
Remember, only adult accounts have a password to log into the Safer Schools England App. If you're a pupil, you don't need a password to log in, only your school's pupil code. Resetting Your Password Once you've opened the Safer Schools England App ...
How to Clear your Cache
If you experience any of the following errors when logging into your Web Management Portal for your Safer Schools App, or even if you're having a few issues with your App, we will often recommend that you clear your Cache or Browsing History, or we ...
Common Troubleshooting Steps
Here are some simple solutions to bugs you may encounter while using the Safer Schools England App On the rare occasion you come across a bug ? in your Safer Schools App or Web Management Portal, there are a few quick and easy trouble shooting ...
Recent Articles
Get Started with Safer Schools Wales!
Your Safer Schools Wales App is your handheld library of Safeguarding knowledge, school news and updates and a hub of all school integrations, ensuring you have everything you need in one handy place! From pupils to DSPs, your App has something for ...
Removing or Adding Roles
The Safer Schools Isle of Man App allows you to easily toggle easily between roles or schools within seconds, as well as remove unwanted roles when you no longer need them. Adding a Role To add another school/role, the Admin Account Holder for that ...
Switching, Adding and Removing Roles
The Safer Schools Isle of Man App allows you to easily toggle easily between roles or schools within seconds, as well as remove unwanted roles when you no longer need them. In order to switch, you need to already have multiple roles on your Account. ...
Change your Portal Password
Changing your admin account password in your Web Management Portal is simple. Step 1 Log in the Portal using the information using the details given to you by your Account Manager at INEQE Safeguarding Group or existing admin if they've added you to ...
Your Analytics
Your Portal may allow you to see enhanced analytics from your App usage. You have a number of Analytic capabilities built into your App, and all can be accessed on the Web Management Portal from the left hand side bar in the section titled Analytics. ...