Frequently Asked Questions
The Safer Schools England Web App
Your Safer Schools England App can now be accessed anytime, anywhere! You can now access the App through any device with an internet browser. You will only be able to gain access to the Web App if your school is already registered for the Native App ...
Push Notification Troubleshooting
Please Note that if you're not receiving push notifications, there is No Need To Delete The App. Simply follow the guidance below to attempt to resolve, and if you're still having difficulty please contact the service team on the details provided. If ...
Setting Notification Permissions
Enabling notifications for your Safer Schools England App is important, as it allows you to stay up to date with relevant and current information. This includes all the push notifications you may be sent in regards to safeguarding updates, school ...
Why can't I find my School in the App?
There are usually 3 main reason that a school does not appear in the App. Your School is not Registered/Eligible Safer Schools is an Ecosystem of safeguarding services developed in partnership between Zurich Municipal and INEQE Safeguarding Group. It ...
Questions About the Safer Schools England Upgrade!
From 2025, Safer Schools will move fully from the app on the left, to the app on the right. This means that the app on the left will no longer be support on devices from the end of 2024 and we will not be keeping the information up to date. Please ...
Why doesn't my QR code work?
Are you struggling to log in to the App with your QR code? Is it taking you somewhere else? It's easy to think it 'doesn't work'. Read on for simple steps on logging in with your QR code, and some common mistakes when using them Are you logging in ...
I've forgotten my App password
Remember, only adult accounts have a password to log into the Safer Schools England App. If you're a pupil, you don't need a password to log in, only your school's pupil code. Resetting Your Password Once you've opened the Safer Schools England App ...
How to Clear your Cache
If you experience any of the following errors when logging into your Web Management Portal for your Safer Schools App, or even if you're having a few issues with your App, we will often recommend that you clear your Cache or Browsing History, or we ...
Common Troubleshooting Steps
Here are some simple solutions to bugs you may encounter while using the Safer Schools England App On the rare occasion you come across a bug ? in your Safer Schools App or Web Management Portal, there are a few quick and easy trouble shooting ...
Recent Articles
Questions about the NEW Safer Schools Scotland App upgrade!
Safer Schools has recently moved from the app on the left, to the app on the right. With this move, the App is now called Safer Schools Scotland. There are improvements, new features, courses and content. How can I get the new app? Download the app ...
Push Notifications Troubleshooting
If you're not receiving push notifications, there is No Need To Delete The App. Simply follow the guidance below to attempt to resolve, and if you're still having difficulty please contact the service team on the details provided. If you've found ...
Navigating the Safer Schools England App
Transcript Once your App is downloaded, logging in is simple. But, before you start, it is recommended that you have all information to hand. Your school will need to provide you with entry codes. These will be in the form of a QR entry code or a 4 ...
Downloading the Safer Schools England App
Transcript Downloading your App is simple. Safer Schools England is free to download in the Apple App and the Google play stores. Simply search ‘Safer Schools England '. You’re looking for the little pink app icon with 3 little people in a shield, ...
Clearing Your Cache
If you experience any of the following errors when logging into your Web Management Portal for your Safer Schools Scotland App, or even if you're having a few issues with your App, we will often recommend that you clear your 'Cache' or 'browsing ...