Get Started with Safer Schools Wales!
Your Safer Schools Wales App is your handheld library of Safeguarding knowledge, school news and updates and a hub of all school integrations, ensuring you have everything you need in one handy place! From pupils to DSPs, your App has something for everyone. With its user friendly interface and age appropriate content, it is your day-to-day Hub for everything you need to engage with your school community. It is free to download from the Apple App store or Google Play store. Simply visit the store and search "Safer Schools Wales". Or access it on the Web at https://my.saferschoolwales.co.uk.
This section will apply to you if you're any pupil at any of the schools that are registered as a Safer School! And getting started is simple 👉🏻
STEP 1 Open the Safer Schools Wales App, and tap the option that says 'Pupil'
The Scan QR code option will open an in App camera to scan it with. This is the one that must be used, otherwise it will not work.
You will be logged in immediately! No password or usernames to remember (or forget!).
Are you a parent, carer or staff member using the Safer Schools Wales App?
These steps will apply to all parents, carers, and staff members.
As an adult user, you'll need to start by creating an account. We do not require the children to do this due to GDPR compliance. Your account is used to allow you to utilise the features with the App.
STEP 1 - Open the Safer Schools Wales App. Select that you are a Staff or Parent/Carer.
STEP 2 - You'll now be prompted for an email address and password. If this is your first time, select Create an Account in the box underneath the log in bar. Enter your name, use an email address you have access to and create a password. This could be your personal email address or a school one if you're a teacher.
STEP 3 - Once filled, tap Register. You'll then see a terms and conditions pop-up.
You'll need to scroll down to highlight the Agree button. Once it's highlighted, you can click it. If you do not scroll down, you will not be able to continue.
STEP 4: Now you're logged in, we need to add your role or roles. This corresponds to your role within the school community. As an adult, you may have a child in one school, and be a staff member in another. Your account allows you to add both!
Each role has its own entry code and QR code. Once you've logged in, you'll be prompted to Add School. These codes can be obtained from your school Admin Account holders.
Once you have the relevant one, enter the code or scan the QR code. You will then immediately be logged in to the corresponding role. The Scan QR code option will open an in App camera to scan it with. This is the one that must be used otherwise it will not work.
How do I use my codes?
The 4 digit PIN number or the QR entry codes are provided by the school, and are unique to every school.
Logging in with a PIN Code or QR entry code
If use a QR Entry Code, you won't need to search the school name. Just tap the Scan QR Code option and this will open a camera in App for your to scan it with. Once you do, this will log you in/add the correct school and role to your account immediately.
Troubleshooting Steps
In the unlikely event that you're having difficulty creating an account or logging in, here are some simple solutions:
"Email already in use"
You may've received an error telling you your email is already in use by another account. This is often the case if you attempted to sign up without having a schools code. You got as far as registering your account but then, without a code to enter, you exited the App. Our apps log ins work on an authentication and authorisation basis. Your email address and other information is there to authenticate you as a user, whilst the entry code is there to authorise your access to the content within the App in relation to your school. Therefore, if you've not reached this step when setting up your account, your account has been created but not authorised and attached to aschool. You can still log in, but will be taken directly to the Add School menu until you can enter a code. You will not be able to re-register with the same email address, as your account already exists.We recommend using the forgotten password link beneath the log in boxes if you're stuck at this point, as most likely you're using the wrong password to enter.
No School Code
When you first register for an account, after you accept the terms and conditions, you'll be taken to a page asking to search for your school and add their entry code. This is for authorisation purposes. If you're unable to provide a code at this time don't worry! Your account has been created but not authorised and attached to a school. You can still log in, but will be taken directly to the "add school" menu until you can enter a code. You will not be able to re-register with the same email address, as your account already exists.
