Questions about the NEW Safer Schools Scotland App upgrade!

Safer Schools has recently moved from the app on the left, to the app on the right.

With this move, the App is now called Safer Schools Scotland. There are improvements, new features, courses and content.

How can I get the new app?

Download the app in your app store by searching Safer Schools Scotland.

I'm already registered for Safer Schools. Do I need to register again?

Yes! You'll need re-register your School or Local Authority here.

Where can I find more information?

You can visit Safer Schools Scotland for more information on the new features of the Safer Schools Scotland App and click here for information about the other opt-in services available as part of the Digital Safeguarding Ecosystem.

We currently use the existing Safer Schools App. Will it stop working?

The existing Safer Schools App will be phased out. But don't worry, you will receive communications for when this will happen.

Our school only wants to utilise some of the features. Is that possible?

Yes! Our new advanced framework gives you the ability to toggle on/off specific features in your app through your web management portal. 

Can I see the number of people in our school using the app?

Yes! Schools and Local Authorities now have the ability to delve into user engagement to see how many user accounts have been created and which role/s (Staff, Parent/Carer, or Pupil) they are logged in as.

In the case of Pupil accounts, you will see data on the number of times a pupil Entry Code has been used to log into the app. This is because the app is Data Lite and GDPR compliant so we do not ask any users under the age of 18 to create an account. Therefore, the only data that can be gathered are the uses of the Entry Codes.

Are the Entry Codes different?

Yes! Your Entry Codes for the Safer Schools Scotland App will be unique to you and your school community, and different from any codes you have received previously.

Can I have more than one school/role on my account?

Yes! The new framework requires all adult users to create their own account in the app. This gives users the ability to add as many schools/roles as they need.

How can I access the Web Management Portal? Is the URL, username, and password the same?

Your username, password and the URL for the Web Management Portal are now different.

You can access the portal here: https://portal.saferschoolsscotland.co.uk

If you can't see your school in the organisation drop down menu, it means the school is not yet registered for the app, or hasn't yet been onboarded. Onboarding takes 48 hours from receipt of the App Registration form.

 On your registration form, whether this is your first registration or a re-registration, we ask for Admin contact details (usually the DSL, HT, ICT lead or someone from the school office). These are the people that manage the account. You can add more at any time. These named contacts will receive a welcome email with details of app Entry Codes and their Username and Password for the Web Management Portal once the school has been onboarded.

We look forward to receiving your registrations for the Safer Schools Scotland App!

Still feeling unsure?

Contact the Safer Schools Scotland Service Desk using the contact details below.

📰 Check out our other support articles

📹 Take a look at our instructional videos

📞 Phone: 02896005777

📨 Email: saferschools@ineqe.com 

💻 Website: Visit Safer Schools and use the Live Chat

• Related Articles

• The Safer Schools Scotland Web App

  Your Safer Schools Scotland App can now be accessed anytime, anywhere! You can now access the App through any device with an internet browser. You will only be able to gain access to the Web App if your school is already registered for the Native App ...

• Push Notifications

  Push Notifications can be sent to you App users to help direct their attention when you want it! Maybe you've made a change to the school handbook, want you staff to complete a digital test, or your parents to see a resource you want share about ...

• Forgotten your App Password

  Remember, only adult accounts have a password to log into the Safer Schools Scotland App. If you're a pupil, you don't need a password to log in, only your school's pupil code. Resetting Your Password Once you've opened the Safer Schools Scotland App ...

• Push Notifications Troubleshooting

  If you're not receiving push notifications, there is No Need To Delete The App. Simply follow the guidance below to attempt to resolve, and if you're still having difficulty please contact the service team on the details provided. If you've found ...

• The News Builder

  The Safer Schools Scotland News Builder enables the account Admins for the school or Local Authority to create, curate and customise content that can be published directly to all users of your App, or just specific roles. You can use it for sharing ...