Forgotten your App Password
Remember, only adult accounts have a password to log into the Safer Schools Scotland App. If you're a pupil, you don't need a password to log in, only your school's pupil code.Resetting Your Password
Once you've opened the Safer Schools Scotland App and selected whether you're a staff or parent/carer role, you'll be given the option to log in.
Step 1 Below the email address and password log in fields, you'll see an option for Forgotten Password in pink.
Step 2 Once selected, you will be asked to enter your email address. Submit the email address you used to create your account, and a reset link will be sent directly to your inbox.
Step 3 When you click the link in the email, this will open in a web browser. Submit a new password you can use it immediately to log in.
Ensure you can access this email and use the link immediately as it will expire otherwise and you'll have to request a new reset email.
If you click the link and it says it has expired simply repeat the process above to receive another one.
Ensure you are using the email address you created your account with. If the system does not recognise your email, you will not receive a reset email.
And finally: always double check your junk if you think you've not received an email.
If you're still having difficulties logging in, don't hesitate to get in touch with our Service Desk Specialists who are always on hand for whatever support you may need.
Resetting this password will also reset your password for the Web app. This is different to the portal. if you have forgotten your Portal Password, click here for help in resetting it.
Still feeling unsure?
Contact the Safer Schools Scotland Service Desk using the contact details below.
📰 Check out our other support articles
📹 Take a look at our instructional videos
📞 Phone: 02896005777
📨 Email: saferschools@ineqe.com
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