Forgotten your App Password
Remember, only adult accounts have a password to log into the Safer Schools Scotland App. If you're a pupil, you don't need a password to log in, only your school's pupil code.Resetting Your Password
Once you've opened the Safer Schools Scotland App and selected whether you're a staff or parent/carer role, you'll be given the option to log in.
Step 1 Below the email address and password log in fields, you'll see an option for Forgotten Password in pink.
Step 2 Once selected, you will be asked to enter your email address. Submit the email address you used to create your account, and a reset link will be sent directly to your inbox.
Step 3 When you click the link in the email, this will open in a web browser. Submit a new password you can use it immediately to log in.
Ensure you can access this email and use the link immediately as it will expire otherwise and you'll have to request a new reset email.
If you click the link and it says it has expired simply repeat the process above to receive another one.
Ensure you are using the email address you created your account with. If the system does not recognise your email, you will not receive a reset email.
And finally: always double check your junk if you think you've not received an email.
If you're still having difficulties logging in, don't hesitate to get in touch with our Service Desk Specialists who are always on hand for whatever support you may need.
Resetting this password will also reset your password for the Web app. This is different to the portal. if you have forgotten your Portal Password, click here for help in resetting it.
Still feeling unsure?
Contact the Safer Schools Scotland Service Desk using the contact details below.
📰 Check out our other support articles
📹 Take a look at our instructional videos
📞 Phone: 02896005777
📨 Email: saferschools@ineqe.com
Related Articles
The Safer Schools Scotland Web App
Your Safer Schools Scotland App can now be accessed anytime, anywhere! You can now access the App through any device with an internet browser. You will only be able to gain access to the Web App if your school is already registered for the Native App ...Reseting your Portal Password
Only School Account Admins have access to the Web Portal. Your log in information is contained on the original welcome email you recieved when your school were first onboarded. if you were added as an admin, your password was set but the person who ...Why Can't I Find My School in the App?
There are usually 3 main reasons that a school does not appear in the App. Your School is not Registered/Eligible Safer Schools is an Ecosystem of safeguarding services developed in partnership between Zurich Municipal and INEQE Safeguarding Group. ...GDPR Compliance
We recognise the importance of compliance with GDPR and the Safer Schools Scotland App is designed in line with the principals of data minimisation - Access is provided via an entry or QR code - the information capture is limited to the role of the ...Adding and Using Surveys
With Surveys, you can test engagement with the App itself, gather opinions from your school community or even use it to organise the best date for a staff meeting! Surveys are uploaded to your Safer Schools Scotland App via the Web Management Portal ...