Allowlisting
If you seem to be having problems accessing the Web App on a device in school, the issue may lie in websites not being on your School’s Allowlist.
This could relate to the network as a whole, or to individual devices. You’ll identify this as an issue if you are presented with a plain white screen when entering the URL.
Can no-one In The School See the Website?
If everyone who tries to access the Web app is presented with a white screen, this means it has likely not been placed on the Allowlist for the school’s network. This can be rectified by speaking with your school’s IT Technicians and they can get it added and allowed for all devices on the network.
Are you the Only One Who Cannot Access the Portal?
If it is just you who is having difficulties on your device accessing the Web App, it would seem that the problem is at device level.
If it is a New Device to the school’s network, it may need to be allowed to access certain websites directly. Speak with your IT Team in school if you think this is the case.
You can also try some of our troubleshooting steps to rectify the problem.
Still Feeling Unsure
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