I've forgotten my App password

Remember, only adult accounts have a password to log into the Safer Schools England App. If you're a pupil, you don't need a password to log in, only your school's pupil code.

Resetting Your Password

Once you've opened the Safer Schools England App and selected whether you're a staff or parent/carer role, you'll be given the option to log in.

Step 1 Below the email address and password log in fields, you'll see an option for Forgotten Password.

Step 2 Once selected, you will be asked to enter your email address. Submit the email address you used to create your account, and a reset link will be sent directly to your inbox.

Step 3 When you click the link in the email, this will open in a web browser. Submit a new password you can use it immediately to log in

Ensure you access this email and use the link immediately as it will expire otherwise and you'll have to request a new reset email.

If you click the link and it says it has expired simply repeat the process above to receive another one.

Ensure you are using the email address you created your account with. If the system does not recognise your email, you will not receive a reset email.

If you're still having difficulties logging in, don't hesitate to get in touch with our Service Engagement team who are always on hand for whatever support you may need.

Still feeling unsure?

If you're still having difficulties logging in, don't hesitate to get in touch with our Service Engagement Team.

💻 Check out our other support articles

📞 Call our team on 02896 005 777

📩 Email us at support@ineqe.com

• Related Articles

• Forgotten your Web Portal Password?

  Your web portal account is different from the details you use for logging into your Safer Schools England App. Only School Account Admins have access to the Web Portal. Your log in information is contained on the original welcome email you recieved ...

• Navigating the Safer Schools England App

  Transcript Once your App is downloaded, logging in is simple. But, before you start, it is recommended that you have all information to hand. Your school will need to provide you with entry codes. These will be in the form of a QR entry code or a 4 ...

• Getting Started with your Safer Schools England App

  The App is free to download from the Apple App Store or Google Play Store. Simply search Safer Schools England. Are you, or do you have, a pupil logging in to the Safer Schools App? Step 1 Open the Safer Schools England App, and select the option ...

• The Safer Schools England Web App

  Your Safer Schools England App can now be accessed anytime, anywhere! You can now access the App through any device with an internet browser. You will only be able to gain access to the Web App if your school is already registered for the Native App ...

• Downloading the Safer Schools England App

  Transcript Downloading your App is simple. Safer Schools England is free to download in the Apple App and the Google play stores. Simply search ‘Safer Schools England '. You’re looking for the little pink app icon with 3 little people in a shield, ...