I've forgotten my password
Remember, only adult accounts have a password to log into the INEQE Group Apps. If you're a user under 18, you don't need a password to log in, only your organisation's appropriate code.
Additionally not all INEQE Group Apps require an account, so no password to forget!
Resetting Your Password
Once you've opened the App and navigated to the log in screen, you'll see boxes for your email and password.
Step 1 Below the email address and password log in fields, you'll see an option for Forgotten Password.
Step 2 Once selected, you will be asked to enter your email address. Submit the email address you used to create your account, and a reset link will be sent directly to your inbox if its a recognised email address.
Step 3 When you click the link in the email, this will open in a web browser. Submit a new password you can use it immediately to log in to the App.
Ensure you access this email and use the link immediately as it will expire otherwise and you'll have to request a new reset email.
If you click the link and it says it has expired simply repeat the process above to receive another one.
Ensure you are using the email address you created your account with. If the system does not recognise your email, you will not receive a reset email.
If you're still having difficulties logging in, don't hesitate to get in touch with our Service Desk who are always on hand for whatever support you may need.
Still feeling unsure?
Contact the Ineqe Service Desk Specialists using the contact details below.
📞 Call our team on 02896 005 777
📧 email us at support@ineqe.com
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