Step 1 Open your App. Select your appropriate role from the options provided. This is likely Pupil, Parent or Staff.

Note you can still add parent roles if you are a teacher and have begun with a Staff account. 

Step 2 You'll now be prompted for an email address and password. If this is your first time, select Create An Account in the box underneath the log in bar. Enter your name, use an email address you have access to and create a password. This could be your personal email address or a school one if you're school staff. 

Once this has been agreed to, your new account has been created and you'll be directed to the Add School Or Role page.

Step 4 Now add a role corresponds to your role within the school community.

All content is age and role appropriate, so as a parent you may see slightly different features or content, or have different capabilities, than you do as a staff member.

Each role has its own 4-Digit PIN Number or QR Entry Code. Once you've logged in, you'll be prompted to Add School/Role. These codes can only be obtained from your school Admin Account holders. Once you have the relevant one, Enter the 4-Digit PIN Number (after searching for your school) or Scan the QR Entry Code (there is no need to search for your school if using this option). You will then immediately be logged in to the corresponding role, and this will be saved to your account.

Note that there may not be an option to select school. The same process still applies. If you're a single school with an INEQE Safeguarding Group App, this option will not appear. You'll simply be required to Add Role.

How do I use my codes?

Note: The Service Team at INEQE Safeguarding Group will not be able to give out school entry codes for security reasons. If you're in need of a code, please contact your school directly.

Logging in with a PIN Code or QR entry code

If use a QR Entry Code, you won't need to search the school's name. Just tap the Scan QR Code option and this will open a camera in-App for you to scan it with. Once you do, this will log you in/add the correct school and role to your account immediately.

Troubleshooting Steps

In the unlikely event that you're having difficulty creating an account or logging in, here are some simple solutions:

"Email Already In Use"

You may have received an error telling you your email is already in use by another account. This is often the case if you attempted to sign up already without having a school code. You got as far as registering your account but then, without a code to enter, you exited the App. Our App log ins work on an Authentication and Authorisation basis. Your email address and other information is there to authenticate you as a user, whilst the entry code is there to authorise your access to the content within the App in relation to your school. Therefore, if you've not reached this step when setting up your account, your account has been created but not authorised and attached to a school. You can still log in but will be taken directly to the Add School menu until you can enter a code. You will not be able to re-register with the same email address, as your account already exists.

No School Code?

Still feeling unsure?

Contact the Ineqe Service Desk Specialists using the contact details below.

💻 Check out our other support articles

📞 Call our team on 02896 005 777

📧 email us at support@ineqe.com

💻 Website: Visit ineqe.com and use the Live Chat at the bottom of the page